Maturity Score

SIOM™ ITSM Maturity Assessment

1: We close tickets fast with no root-cause logging — the same issues keep recurring.

2: We informally notice recurring issues, but fixes depend on which engineer handles it.

3: We have a defined process — root-cause analysis is mandatory for major incidents.

4: We proactively analyze trend data to eliminate issues before they cause outages.

5: Automated telemetry flags anomalies and self-healing scripts resolve known issues.

1: We have no central asset repository — assets live in disparate, outdated spreadsheets.

2: Assets are tracked centrally, but downstream relationships and dependencies are missing.

3: We have a baseline CMDB — major critical infrastructure dependencies are mapped.

4: Our CMDB is integrated with Change Management — we can see the downstream blast radius of a change.